Professional background

National Grid

• Scaled and significantly upgraded OnMyWay (OMW), an internal geospatial field-workflow platform used daily by field crews and supervisors. Ran field-side discovery to learn how internal users actually work, then reworked the codebase and shipped functionality to match: PWAs from a single monorepo with Capacitor on iPad, bi-directional automation with the central work-order system (CGI), SAP Fiori integration so field submissions create finance-ready records without re-keying, plus NLP on unstructured work-order text and on-device ML capture (OCR, barcode) tuned for real field conditions.
• Drove $10M+ in lifecycle savings by scaling that internal workflow system across operations territories, cutting average work-close time from 77 days to 1.5 days while keeping audit-ready evidence trails intact.
• Launched MOD, a 0-to-1 internal mobile outage-dispatch platform enabling field crews to restore power to critical infrastructure during major weather events, reducing emergency response times and improving coordination across dispatch and supervisors.
• Lead product for automated remote connect/disconnect (RCD) on a 4M+ meter program, owning the internal operational tooling and systems integration (CSS, MDMS, AMI head-end, Salesforce) that lets operations teams execute connect/disconnect at scale across move-in/move-out, kill-switch, emergency, and credit-and-collections scenarios for residential and commercial customers.
• Build investment cases and roadmaps from qualitative and quantitative analysis: authored business cases for new operational capabilities and own an epic prioritization framework spanning 250+ items, sequencing delivery against value, risk, and dependency.
• Build AI prototypes and use AI to draft requirements as core workflow: working concepts over slideware, pressure-tested specs, and defined prompt patterns, evaluation rubrics, and staged rollout paths so teams move pilot-to-production without skipping rigor. Equipped product teams across the org with the same workflow to multiply output quality and velocity.
• Manage and coach a team of 6 product managers across multiple initiatives, owning delivery oversight, discovery standards, and cross-initiative prioritization.
• Partner closely with legal, cybersecurity, and compliance stakeholders to navigate multi-state electric and gas regulatory requirements, holding defensible audit trails without sacrificing delivery velocity.

Oblong Inc.

• Shipped a real-time collaboration MVP in four months (shared control instead of one-way screen share), using LLM-assisted specs and exploration to move faster while keeping scope and quality explicit.
• Helped define SaaS subscription pricing and packaging, aligning seat-based and tiered models to deployment scale and use case.
• Integrated ML/AI capabilities into the core product, enhancing platform intelligence and user experience for enterprise collaboration use cases.

Sleepme Inc. ($50M+ revenue)

• Drove 15% revenue growth during a global supply-chain shortage by optimizing product positioning, pricing strategy, and conversion funnels across DTC channels.
• Led hardware product-line expansion and ML-enabled software features, translating customer insights into product decisions that improved retention and satisfaction.
• Oversaw subscription and membership programs that expanded recurring revenue beyond one-time hardware sales, tying companion-app features and sleep tracking to the connected hardware lineup.
• Executed a simultaneous eCommerce platform rebuild and full rebrand migration (ChiliSleep to Sleepme) in under five months, accelerating organic search rankings post-launch while protecting business continuity.
• Launched a 0-to-1 third-party marketplace, expanding distribution beyond DTC and opening new revenue streams.

IntuitSolutions

• Built internal tooling that scaled agency delivery: reusable add-ons, apps, and a shared BigCommerce base theme (Cornerstone-derived) that productized recurring patterns, plus delivery playbooks and cross-functional rituals adopted as standard operating procedures across the client portfolio.
• Delivered 30+ eCommerce storefronts and marketplaces across Shopify, BigCommerce, and headless platforms, managing cross-functional teams from discovery through launch.
• Served as product lead for the automotive and powersports vertical, shipping fitment-driven storefronts (Year/Make/Model search with PIM integration) and B2B bundles for parts and drivetrain merchants.
• Led 12+ end-to-end platform migrations, modernizing client infrastructure for scalability, performance, and UX while protecting SEO and revenue continuity through cutover.
• Delivered subscription and recurring-billing capabilities (replenishment, membership, B2B reorder) via third-party billing integrations on Shopify and BigCommerce.