Professional background

Principal Product Manager

Regulated utility / enterprise platforms

• Lead product for automated remote connect/disconnect (RCD) on a program targeting 4M+ meters: discovery, requirements, and rollout sequencing across move-in/move-out, kill switch, emergency, and credit-and-collections scenarios for residential and commercial customers. Integration spans CSS, MDMS, AMI head-end, and Salesforce.
• Manage and coach product managers and product owners across multiple teams, owning delivery oversight, discovery standards, and cross-initiative prioritization.
• Drove $10M+ in lifecycle savings by scaling a digitized workflow management system that reduced average work close time from 77 days to 1.5 days across operations territories, with audit-ready evidence trails intact.
• Led the build and launch of OnMyWay (OMW), a 0-1 geospatial workflow and outage management platform: PWAs from a single monorepo with Capacitor on iPad, bi-directional automation with the central work order system (CGI), and SAP Fiori line items so field submissions create finance-ready records without re-keying. Shipped NLP on unstructured work order text and on-device ML capture (OCR, barcode) tuned for real field conditions.
• Launched 0-1 mobile outage dispatch platform enabling field crews to restore power to critical infrastructure during major weather events, reducing emergency response times and improving coordination across dispatch and supervisors.
• Championed AI integration into daily product workflows: framed use cases, prompt patterns, evaluation rubrics, and staged rollout paths so teams move from pilot to production without skipping rigor. Mentored product owners across the org to grow PM capability.
• Navigated multi-state regulatory requirements across electric and gas, ensuring compliance and defensible audit trails without sacrificing delivery velocity.

Lead Product Manager

Enterprise collaboration

• Shipped a real-time collaboration MVP in four months: shared control instead of one-way screen share; used LLM-assisted specs and exploration to move faster while keeping scope and quality explicit
• Helped define SaaS subscription pricing and packaging for the enterprise collaboration platform, aligning seat-based and tiered models to deployment scale and use case.
• Integrated ML/AI capabilities into core product, enhancing platform intelligence and user experience for enterprise collaboration use cases

Digital Product Lead

DTC / hardware / ecommerce

• Drove 15% revenue growth during a global supply chain shortage by optimizing product positioning, pricing strategy, and conversion funnels across DTC channels
• Led hardware product line expansion and ML-enabled software features, translating customer insights into product decisions that improved retention and satisfaction.
• Oversaw subscription and membership programs that expanded recurring revenue beyond one-time hardware sales, tying companion-app features and sleep tracking to the connected hardware lineup.
• Executed simultaneous eCommerce platform rebuild and full rebrand migration (ChiliSleep to Sleepme) in under five months, accelerating organic search rankings post-launch while protecting business continuity.
• Launched 0-1 third-party marketplace, expanding distribution beyond DTC and opening new revenue streams

Senior eCommerce Product Manager

Agency / commerce platforms

• Delivered 30+ eCommerce storefronts and marketplaces across Shopify, BigCommerce, and headless platforms, managing cross-functional teams from discovery through launch
• Served as product lead for the automotive and powersports vertical on BigCommerce Stencil, shipping fitment-driven storefronts (Year/Make/Model with SureDone PIM and Search Spring), B2B Edition bundles, and migrations from legacy platforms (Blueprint, Drupal) for parts, wheels, and drivetrain merchants.
• Led 12+ end-to-end platform migrations, modernizing client infrastructure for scalability, performance, and improved UX while protecting SEO and revenue continuity through cutover.
• Delivered subscription and recurring billing capabilities for client storefronts (replenishment, membership, B2B reorder) via third-party billing integrations on Shopify and BigCommerce.
• Built reusable add-ons, apps, and a shared BigCommerce base theme (Cornerstone-derived) that productized recurring patterns and scaled delivery efficiency across the agency’s client portfolio.
• Created delivery playbooks and cross-functional rituals that became standard operating procedures, enabling the team to scale client implementations systematically.