Case study

Geospatial workflow & outage management platform

0-1 platforms for field operations and critical infrastructure

National Grid

  • 0-1
  • Geospatial
  • Field operations
  • Platform

Summary

Role

Principal Product Manager

Timeline

Nov 2022 – Present

Team

Field crews, supervisors, cross-functional product and engineering partners; vendor partners for enterprise workflows (résumé).

Domain

Geospatial operations, outage management, asset inspection modernization

Metrics moved

Emergency restoration response times reduced and coordination improved during major weather events; executive summary cites thousands of field workers served by geospatial operations systems (qualitative + scale context on résumé).

Key constraints

Multi-service-territory rollouts; enterprise integrations; regulatory environment (résumé).

Systems involved

Hardware, GIS, OMS, SAP; mobile outage dispatch platform (résumé).

Overview

Résumé highlights include building and launching a 0-1 geospatial workflow and outage management platform and a separate 0-1 mobile outage dispatch platform to improve restoration response and coordination during major weather events.

Business context

National Grid field and operations programs operate in regulated, multi-territory conditions with dependencies on GIS, OMS, SAP, and hardware in the field (résumé).

Problem

Need for location-based dispatching, real-time job tracking, supervisor review, and improved outage restoration workflows for critical infrastructure (résumé).

Constraints

Integration complexity across hardware, GIS, OMS, and SAP; multi-territory delivery; regulatory and operational reliability expectations (résumé).

Role & ownership

Principal Product Manager; defined MVP scope and led discovery to replace legacy asset inspection system, authoring requirements and specs for custom workflows and automations across SAP, GIS, and OMS with vendor partners (résumé).

Goals & metrics

Outcomes as stated on résumé: improved emergency restoration response times and coordination; geospatial operations systems context includes thousands of field workers in executive summary.

Approach

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Decisions & tradeoffs

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Cross-functional leadership

Cross-functional delivery spanning hardware and enterprise systems; vendor partners for custom workflows and automations; championed AI integration into daily workflows with hands-on training and mentoring of product owners (résumé).

Execution

Shipped 0-1 geospatial workflow and outage management capabilities and 0-1 mobile outage dispatch; led asset inspection MVP discovery and specifications across SAP, GIS, and OMS (résumé).

Outcomes

Résumé cites reduced emergency restoration response times and better coordination during major weather events for the mobile outage dispatch platform; geospatial workflow platform integrated hardware, GIS, OMS, and SAP across service territories.

What changed

New 0-1 field and dispatch capabilities in market with integrated enterprise stack and improved outage response characteristics described on the résumé.

Lessons learned

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