Case study

Digitized workflow transformation

Lifecycle savings and operational velocity at scale

National Grid

  • Operational transformation
  • Enterprise
  • Regulated
  • Workflow

Summary

Role

Principal Product Manager

Timeline

Nov 2022 – Present

Team

Cross-functional delivery across operations territories; vendor partners for enterprise-scale workflow programs (résumé).

Domain

Regulated utility; multi-state operations territories

Metrics moved

$10M+ lifecycle savings; work closing time from 77 days to 1.5 days (résumé).

Key constraints

Multi-state regulatory requirements; vendor ecosystems; maintaining velocity while compliant (résumé).

Systems involved

Digitized workflow management at scale; enterprise systems engagement also included SAP, GIS, and OMS in parallel National Grid initiatives (résumé).

Overview

At National Grid, Benjamin serves as Principal Product Manager with accountability for scaling digitized workflow management to drive measurable lifecycle savings and faster operational closure (résumé).

Business context

National Grid operates as a Fortune 500 regulated utility with multi-state requirements and complex vendor ecosystems (résumé executive summary and experience bullets).

Problem

Operations territories faced extended work closing times of 77 days prior to the scaled digitized workflow management approach described on the résumé.

Constraints

Complex multi-state regulatory requirements; coordination across vendor partners; need to maintain delivery velocity while meeting compliance obligations (résumé).

Role & ownership

Principal Product Manager from Nov 2022 – Present; drove $10M+ lifecycle savings by scaling digitized workflow management and reduced work closing time from 77 days to 1.5 days across operations territories (résumé).

Goals & metrics

Lifecycle savings and cycle-time reduction as stated: $10M+ and 77 days → 1.5 days for work closing across operations territories (résumé).

Approach

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Decisions & tradeoffs

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Cross-functional leadership

Led through matrixed enterprise delivery with vendor involvement and regulatory coordination while scaling digitized workflow management across operations territories (résumé).

Execution

Scaled digitized workflow management system referenced on the résumé; additional National Grid initiatives (geospatial, outage dispatch, asset inspection MVP, AI integration) are documented separately as related programs.

Outcomes

$10M+ in lifecycle savings; work closing time reduced from 77 days to 1.5 days across operations territories; compliance maintained across jurisdictions while sustaining delivery velocity (résumé).

What changed

Operational closure cadence improved from a 77-day baseline to 1.5 days alongside measurable lifecycle savings at the scale cited on the résumé.

Lessons learned

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